Contact Us
Get in touch with MakeMyKankotri support team.
Contact Us
We're here to help! Whether you have questions, need support, or want to share feedback, we'd love to hear from you.
Get in Touch
Email: contact@makemykankotri.com
Phone: +91 8980700212
Response Time: Within 24-48 hours on business days
For Faster Service, Include:
- Your registered email address
- Order ID (if applicable)
- Detailed description of your inquiry
- Screenshots (if relevant)
Support by Topic
Technical Support
Having trouble with the platform? We can help with:
- Login and account access issues
- Invitation creation and editing
- Template customization
- Guest management
- Sharing and delivery issues
Use subject: "Technical Support"
Billing & Payments
Questions about charges, invoices, or payments?
- Payment confirmation inquiries
- Invoice requests
- Pricing information
Use subject: "Billing Inquiry"
Refund Requests
See our Cancellation & Refund Policy for eligibility.
Use subject: "Refund Request"
Business Inquiries
Interested in partnerships, bulk orders, or enterprise solutions?
Use subject: "Business Inquiry"
Feedback & Suggestions
We value your input! Share your:
- Feature suggestions
- User experience feedback
- Bug reports
- Testimonials
Use subject: "Feedback"
Office Hours
Monday - Saturday: 10:00 AM - 6:00 PM IST
Sunday & Public Holidays: Closed
Email support is available 24/7, but responses are sent during business hours.
Mailing Address
MakeMyKankotri
A-204, Bhavani Heights, Mota Varachha
Surat, Gujarat, India - 394101
What to Expect
When you contact us, we commit to:
- Acknowledgment: You'll receive a confirmation within 24 hours
- Updates: We'll keep you informed about your inquiry status
- Resolution: Most issues are resolved within 2-3 business days
- Follow-up: We'll ensure your issue is completely resolved
Priority Support
Some inquiries receive priority handling:
- Payment and security issues
- Service outages affecting multiple users
- Data privacy concerns
- Legal matters
Report Security Issues
If you've discovered a security vulnerability, please email us immediately at contact@makemykankotri.com with subject "Security Issue - URGENT"
Do not post security issues publicly.
Feedback on Support
After your issue is resolved, we may send a brief survey. Your feedback helps us improve our support services.
We're here to make your invitation creation experience smooth and enjoyable!
MakeMyKankotri Team
Creating memorable celebrations.